More than just a job: Learner Engagement Officer - North Division #MORETHANJUSTAJOB

Posted by SCL Education Group on 28.01.19


This week we spoke to Vivien Cooper; Learner Engagement Officer for the North Division, as we took an inside look into her career, and found out why a role with SCL is #morethanjustajob.

Name: Vivien Cooper
Job title: 
Learner Engagement Officer

Talk us through your role and what you do…

I am the Learner Engagement Officer for the North Division at SCL. I work closely with Academy Managers and the North Division education team, recruiting learners for each of our northern academies.

What are your main responsibilities?

Making sure that the learner is at the centre of everything we do, while supporting and guiding each leaner through an application to their desired sport and education academy. Pathing opportunities for their next two years of education, and providing them with the opportunity to gain the qualifications that they need for their future career.

What do you love about your job?

I work with great people who are so passionate about doing their best for our learners. It’s great to see everybody working as a team, whereby everyone is approachable and willing to help each other across different departments and sectors.

How do you live and breathe sport?

As well as supporting 16–18 year old learners at SCL find a place of education and sport development, I also in my spare time coach an U7 boys football team at Ash Community FC which I love.

It is so rewarding coaching young people, as my coach did when I played football from that age. I am also a huge Liverpool fan and religiously watch every game... my colleagues even got my shirt signed by Jamie Carragher at his football & education academy that we look after!

What does the power of sport mean to you?

Sport has the power to promote health, equality, teamwork, giving you a great sense of belonging. Sport also unites & inspires different people of all ages and all races from all over the world.

How is a job with SCL more than just a job?

Creating opportunities for young students today and helping them with their next steps in life.

Talk us through your career path to-date…

Before I worked for SCL, I was a manager at Carphone Warehouse, where I looked after customers phone contracts and technology around the home.

I joined SCL last February and it was big career change – Sales to Learner Recruitment and Engagement. But with my transferrable skills in conjunction with my passion for sport, my role at SCL was perfect for me.

What are the stand-out moments from your career to-date?

Helping over 1900 students find a place of education for this year. Even students that may have not met their predicated grades. This was really great to be a part of.

Achieving my BA Honors in Broadcast Media. This is a stand out moment for me as I struggle with dyslexia and writing a dissertation was a challenge I thought I’d never overcome and I am very proud of this.

What skills do you think are required to be successful in your role?

Managing a large number of emails, calls and texts to numerous amount of students around the UK.

Hardworking, patient, engaging and a supportive attitude, with the ability to Account Manage different clubs from different areas from our hub in Sandhurst. 

Being adaptive to different people you work with, as one minute you will be helping or informing a learner, and the next you will be working through recruitment tactics with an Academy Manager.

What opportunities are there in the industry for young people in 2019?

Apprenticeships and Work-based learning which we also offer at SCL, sports coaching, Semi/Professional sport, careers within the fitness industry...

If you had one bit of advice for your younger self, what would it be?

Don’t worry about the past or future, just experience life as it comes your way. Stop worrying about what can go wrong, and get excited about what can go right. The only limits that exist are the ones in your own mind.

What would your motto or slogan be?

Set a goal that makes you want to jump out of bed in the morning!



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  • SCL are pleased to announce that they are Finalists for the Apprenticeship Provider of the Year!

  • SCL are an Ofsted registered Childcare provider.

  • SCL have partnered with De Montfort University to launch a Sports Coaching Degree programme,

  • The Flame Awards are the largest celebration of innovation and excellence from across the sector.

  • SCL are strategic partners with UKactive.

  • EU EFS

  • Matrix

  • Traineeships are a stepping stone to future success for young people, businesses and the wider economy.

  • Our Saturday Soccer Coaches are FA qualified, Level 2 and above

  • SCL's School Sport Apprenticeship programme has been designed specifically to give those wanting a career in coaching and physical education the skills, knowledge and qualifications to help make it happen.

  • SCL is an employer partner of the Chartered Institute for the Management of Sport and Physical Activity.

  • SCL were awarded an Ofsted outstanding in 2015 for their Holiday Activities.

  • HITZ is Premiership Rugby’s award-winning education and employability programme.